Who can use our service?

You must be at least 18 years old to use Lifestyle Rx Doctors. Please make sure you give us your legal name and date of birth as our in-network pharmacies are required to verify a photo ID prior to filling the medication and during the delivery. We will not be able to treat you if the information doesn’t match.

How does Lifestyle Rx Doctors help me save time and money?

We save you time and money by making it possible to get great care without having to see an in-person doctor. This means you don't need to spend time on the telephone trying to book an appointment, to travel to and from the doctor's office, or to sit in a waiting room. Some of our services only require a few minutes to fill out a questionnaire. We also work with local pharmacies that’ll deliver your medication on the same day pending on availability and when we receive your prescription!

How is this different from a regular visit?

We provide the same level of professional care as a traditional doctor’s office, but more conveniently, because we’re 100% online.

Are Lifestyle Rx Doctors for everyone?

No. The online nature of our service means that our medical team must be more cautious than traditional in-office visits. For this reason, we unfortunately can't help everyone who wants to use our service.

Our medical team follow strict guidelines to make sure we only write you a prescription when it's safe and appropriate to do so. If it’s not in your best interest, we’ll advise you to see a doctor or nurse practitioner in person.

Will I have a live video with a doctor?

It depends on the service you’re requesting. Some services don’t require a live video visit, some services only require a questionnaire to be filled out!

Is this a safe way to get care?

If the questionnaire provided by our medical staff is completed truthfully, it is safe!

You should also always discuss any other medication or supplements you’re currently taking with our In-network pharmacist to prevent any drug-to-drug interactions. Please contact us if you have any questions!

How can I let my doctor or nurse practitioner know about the care you provide?

If you have a doctor or nurse practitioner you see on an ongoing basis, it's important to tell your doctor or nurse practitioner about all the medicines you're taking, including any medicines we prescribe.

How quickly will you review my request for treatment?

Our online service is available 24hrs a day to review your request. If your request requires a direct interaction with a doctor you’ll be contacted by a doctor by phone or video call, between Monday-Thursday 8am-4pm or Friday-Saturday 9am-3pm. Besides that, one of our in-network pharmacies will review your request within an hour of completing your doctor visit during regular business hours. Our in-network pharmacies are open Monday-Friday 9am-5pm and Saturdays 9am-1pm.

Where do you deliver?

We only deliver throughout the state of Florida.

How soon can I get my medication?

Prescriptions received for Dade, Broward and Palm Beach Counties prior to 3pm between Monday-Friday qualify for same-day delivery pending inventory availability. No same-day deliveries on Saturdays. Please allow 24 to 48 hours to receive your medication if you are outside of the above-mentioned counties.

How much is the delivery?

The cost of delivery is included in the service fee.

How easy is it to cancel, postpone or redirect the medication delivery?

We make it simple!

Just send us a text message of your request at 954-256-9273. Please include your name and date of birth in the message.

We can also be reached by phone Monday-Friday 9am to 5pm at (888) 722-1403 for any general questions or concerns.

Our email address is support@lifestylerxdocs.com if sending an email is more convenient for you. Our staff will reply within an hour during our normal business hours.

Can I get my prescription sent to another pharmacy?

Yes!

If you’d rather have the prescription sent to another pharmacy after you’ve completed our consultation, simply send us a message with your request including your name and date of birth and we will send you an invoice for the consultation and the prescription. Once the payment is submitted, send us a message with the name and telephone number of the pharmacy you want to use.

How much is the consultation?

Free! If the prescription is filled within our in-network pharmacies.

$50, which covers the consultation and prescription If you'd rather have the prescription sent to another pharmacy.

Will my insurance cover my consultation fee?

No, insurance won’t cover the cost of your medical consultation.

Will my insurance cover my medicines?

No, our service is cash-pay only, so you’d need to pay out of pocket.

Who do I pay for my medicine?

You will pay the in-network pharmacy that will reach out to you.

How do I get a receipt for my order?

The pharmacy you’re receiving the medication from will send you a receipt via email.

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Who can I ask questions regarding the medication?
One of our in-network pharmacists can answer any questions you have regarding the medication.